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Frequently Asked Questions (DAA)

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            Frequently Asked Questions (DAA)

            Modified on Mon, 1 Jun at 1:50 PM

            Management Platform Issues

            1. The management platform stays on the loading screen for a long time and cannot operate normally

            A: The webpage was logged out due to long inactivity and the page did not refresh. Please refresh the browser and log in again.

            2. The webpage is functioning normally, but loading events and charts takes a long time?

            A: Please check whether your network connection is normal. If the connection is fine, verify the number of blocked events and endpoint activity events. A larger number of events will result in longer loading times. Please wait patiently.

            3. My endpoint device is installed and activated, but the management platform does not display its information. Why?

            A:

            • Please first check whether the endpoint’s assigned server IP address is entered correctly (refer to Manual Section 2.2 – Endpoint Connection Settings), and verify that the endpoint is properly activated. Free 7‑day trial versions cannot connect to use management platform features.
            • If the above information is correct, go to the Management Center and confirm whether the endpoint device has been approved and added (refer to Manual Section 3.3 – Management Center).

            4. If an endpoint was offline for a period of time and reconnects, will the event records generated during the offline period be uploaded?

            A: Yes, event records generated while offline will be uploaded once the endpoint reconnects. The upload duration depends on the volume of events.

            Reminder: If an endpoint is disconnected from the management platform, the displayed data reflects the last known state before disconnection, and no operations can be performed on it.

            5. Can software deployment through the management platform support batch deployment or scheduled deployment?

            A: No, the current version does not support scheduled deployment or batch deployment. When installing software, you must wait for the current installation to finish before deploying the next one.

            6. Can the destination path be changed when deploying ZIP compressed files?

            A: No, the current version does not support changing the extraction path. Please wait for future updates.

            7. What causes software installation deployment failures through the management platform?

            A: Remote software installation does not support manual operations such as UAC verification prompts or accepting license agreements. Before deploying, ensure the installation package has removed any “Require Administrator Privileges” validation mechanisms.

            Protection Issues

            1. Do I still need to install antivirus software after installing DAA on my device?

            A: No, but it is recommended to perform a virus scan before installing DAA.

            2. Will DAA interfere with my program or device operation?

            A: No, DAA only affects whether a program is executed or not and does not interfere once the program is running.

            3. Will DAA affect my device's access to the network?

            A: No, DAA does not interfere with network behavior.

            4. What types of program execution will be checked by DAA?

            A: Please refer to "1.1. Defense Scope".

            5. Why can't I open cmd and powershell?

            A: DAA restricts cmd and PowerShell to protect the endpoint, as these tools can execute malicious scripts.

            6. What should I do if I need to use cmd or powershell but it is blocked?

            A: Refer to "3.4 Advanced Settings → System Protection" and enable administrative Cmd/Powershell access.

            7. How do I know if my program is blocked or affected by DAA?

            A: Check abnormal events. See "3.1. Lookup Allowlist".

            8. How do I know if my device has been attacked?

            A: If an unknown application is blocked, this may indicate an attack. Report to relevant personnel.

            9. How to confirm that the protection is in place?

            A: Try opening CMD or Powershell without admin privileges. If blocked, protection is active.

            10. Registry Editor cannot be opened and executed?

            A: DAA restricts Registry Editor by default. Refer to "3.4 Advanced Settings → System Protection".

            Update and Other Issues

            1. My application suddenly fails to run

            A: Check abnormal events (Section 3.1). If auto-updated, see "Trusted Installers" in Section 3.2.

            2. How do I install a new application?

            A: See Section 3.2 → "Software Update Detection" or "Trusted Installers".

            3. Can my device perform Windows updates?

            A: Yes. DAA automatically detects Windows updates.

            4. How do I operate DAA? I can't find the icon in the lower right corner

            A: Open the DAA app with administrator privileges; the system tray icon will appear.

            5. How to get the license key?

            A: Please contact the business window.

            6. What should I do if I forget my login password?

            A:

            • If connected to the Management Platform, reset the endpoint password there.
            • Submit a service ticket through the system, and the relevant personnel will assist with handling it.

            7. DAA and antivirus software compatibility?

            A: Generally compatible, but occasional driver conflicts can cause crashes. Not recommended to run both.

            8. Will DAA affect Windows system updates?

            A: No. Windows installers are automatically recognized and added to the Allowlist.


            9.Can a license key only be activated once? If the operating system is reinstalled or migrated to another virtual machine/device, is it necessary to purchase a new license?  

            A: If it is only a system reinstallation or environment rebuild and the hardware information remains unchanged, the existing license can still be used and there is no need to purchase a new one. However, if the hardware device or virtual environment is changed, a new license application will be required. 


            10. During the initial installation, how can system security be ensured while creating the Allowlist?  ( v2.0.20251114.2 )

            A: During the initial installation process, the system will first perform a complete scan. The allowlist will only be enabled after the scan is completed, ensuring system security during startup.


            11. Why do multiple files with the same name (for example, notepad.exe) appear when searching the Allowlist? ( v2.0.20251114.2 )

            A: Files with the same name may exist in different directories. The system will list all matching files. 


            12. If a file is deleted, will its entry in the Allowlist be removed automatically? ( V2.0.20251114.2 )  

            A: No. Even if the file has been deleted, its record will remain in the allowlist .

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